Refund policy

Return & Refund Policy

Effective Date: July 20, 2026

1. Overview

At Casa Solis, we are committed to providing carefully curated furniture, lighting, mirrors, décor and home furnishings of exceptional quality.

Many of our products are fulfilled directly by trusted supplier partners and may be made to order, oversized or require specialized freight delivery. As a result, our return and refund policy differs from that of traditional retail stores.

Please review this policy carefully before placing an order.

2. Change of Mind

Due to the nature of our products, Casa Solis does not accept returns or exchanges for change-of-mind purchases.

We encourage customers to carefully review product descriptions, dimensions, materials, finishes and specifications before placing an order.

If you have any questions before purchasing, our team is happy to assist you.

3. Final Sale Items

The following products are considered final sale unless they arrive damaged, defective or incorrect:

Made-to-order products
Custom furniture
Custom fabrics
Custom finishes
Special-order products
Upholstered furniture
Clearance items
Final sale items
Products that have been assembled, installed or modified after delivery

4. Damaged, Defective or Incorrect Items

If your order arrives:

damaged
defective
incomplete
or you receive an incorrect item

you must notify Casa Solis within 48 hours of delivery by emailing casasolissupport@gmail.com.

Please include:

Your order number
A description of the issue
Photographs of the product
Photographs of the packaging
Photographs of any shipping labels
Any additional information requested by our team

Customers must retain all original packaging while the claim is being reviewed.

Failure to report shipping damage or defects within 48 hours may affect our ability to process a claim with the supplier or freight carrier.

5. Missing Parts or Components

If your order is missing hardware, components or other items, please notify Casa Solis within 48 hours of delivery.

Please include:

Your order number
A description of the missing item
Photographs of everything received
Photographs of all packaging and shipping labels

We will investigate the issue with the supplier and arrange an appropriate resolution where applicable.

6. Resolution Process

Each claim is reviewed individually with the applicable supplier and delivery partner.

Depending on the circumstances, Casa Solis may provide one or more of the following resolutions:

Replacement parts
Product repair
Product replacement
Partial refund
Full refund

The appropriate resolution will be determined after reviewing the nature and severity of the issue.

Submitting a claim does not automatically guarantee a refund or replacement.

7. Natural Material Variations

Many Casa Solis products are crafted using natural materials and artisan finishes.

Variations in:

Wood grain
Marble or stone veining
Colour
Texture
Fabric
Leather
Metal patina
Hand-finishing

are natural characteristics and are not considered manufacturing defects.

Product photography is intended as a representation only. Every piece is unique.

8. Order Cancellations

Orders may be cancelled before supplier processing begins.

Once a supplier has accepted, processed, manufactured or prepared an order for shipment, cancellation may no longer be possible.

If a cancellation is approved after supplier processing has begun, applicable supplier charges, shipping costs or restocking fees may be deducted from any refund where permitted.

Orders that have already shipped cannot be cancelled and will be handled in accordance with this Return & Refund Policy.

9. Exchanges

Casa Solis does not offer direct exchanges.

If a claim is approved and a replacement product is required, Casa Solis will coordinate the appropriate resolution.

10. Return Shipping

Where a return has been approved for reasons not caused by Casa Solis, the customer is responsible for all return shipping costs.

Returns must be authorized by Casa Solis before being shipped.

Unauthorized returns may be refused.

11. Restocking Fee

Where a return is exceptionally approved for reasons other than supplier error, shipping damage or manufacturer defect, Casa Solis reserves the right to apply a 25% restocking fee.

This fee helps cover supplier charges, inspection, handling and administrative costs.