Terms of service

Terms of Service

Effective Date: July 20, 2026

1. Introduction

Welcome to Casa Solis.

These Terms of Service ("Terms") govern your use of casasolis.co and the purchase of products and services offered by Casa Solis ("we," "our," or "us").

By accessing our website or placing an order, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our website or purchase our products.

2. Eligibility

By using this website, you confirm that:

you are at least the age of majority in your jurisdiction;
you have the legal authority to enter into binding agreements; and
all information you provide is accurate and complete.

3. Products

Casa Solis curates furniture, lighting, mirrors, décor and home furnishings from carefully selected suppliers.

Because many products are handcrafted, made from natural materials or fulfilled through third-party suppliers:

colours may vary slightly;
natural materials will exhibit unique characteristics;
dimensions may vary slightly;
product photography is intended as a representation only.

These variations are not considered defects.

4. Pricing

All prices are displayed in the currency shown on the website.

Prices may change without notice.

Pricing errors may occasionally occur despite our best efforts.

If an incorrect price has been published, Casa Solis reserves the right to cancel the order before shipment and issue a full refund.

Taxes, shipping charges, duties and other applicable fees may be added separately where applicable.

5. Orders

Submitting an order does not automatically guarantee acceptance.

Casa Solis reserves the right to:

refuse an order;
limit quantities;
cancel orders;
request additional information before processing;
cancel orders affected by pricing, inventory or supplier errors.

An order is considered accepted once it has been reviewed, payment has been authorized and the applicable supplier has confirmed availability.

6. Product Availability

Many products are fulfilled directly by third-party suppliers.

Availability displayed on the website is provided in good faith but cannot always be guaranteed.

If an item becomes unavailable after purchase, Casa Solis may:

offer an alternative product;
provide an updated lead time; or
cancel the affected item and issue a refund.

7. Shipping and Delivery

Shipping methods, delivery timelines and available services vary depending on the product, supplier and destination.

Customers agree to the terms outlined in our Shipping Policy.

Estimated delivery dates are estimates only and are not guaranteed.

8. Returns and Refunds

Returns, cancellations and refunds are governed by our Return & Refund Policy.

By placing an order, you acknowledge that certain products are final sale and that change-of-mind returns are not accepted.

9. Customer Responsibilities

Customers are responsible for:

providing accurate billing and shipping information;
ensuring products will fit into the intended space;
inspecting products upon delivery;
complying with delivery requirements;
reviewing all product information before purchasing.

10. Intellectual Property

All content on this website, including but not limited to:

logos
branding
photography
graphics
copy
product descriptions
page layouts
website design

is the property of Casa Solis or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed or used without prior written permission.

11. Website Use

You agree not to:

use the website for unlawful purposes;
interfere with website security;
attempt unauthorized access;
distribute malware or harmful code;
scrape or copy website content without permission;
misuse our services.

12. Limitation of Liability

To the maximum extent permitted by law, Casa Solis shall not be liable for:

indirect damages;
incidental damages;
consequential damages;
loss of profits;
business interruption;
delays caused by suppliers or carriers;
customs delays;
weather-related delays;
events beyond our reasonable control.

Our maximum liability shall not exceed the purchase price paid for the applicable product.

Nothing in these Terms limits rights that cannot legally be excluded under applicable consumer protection legislation.

13. Third-Party Suppliers

Many products sold by Casa Solis are manufactured and fulfilled by independent suppliers.

While we carefully select our partners, Casa Solis is not responsible for delays or disruptions beyond our reasonable control.

Any warranty claims, repairs or replacements will be handled in accordance with our policies and the applicable supplier's procedures.

14. Force Majeure

Casa Solis shall not be responsible for delays or failure to perform caused by circumstances beyond our reasonable control, including but not limited to: